Auto Liability Adjuster - Non-Standard Auto Claims

Location: CA | TX | NV | AL (remote/hybrid option)

About Us: SCA is a leading independent auto appraisal company serving the insurance industry nationwide. As a fast-paced, dynamic, and growing company, we pride ourselves on service, knowledge, ethics, and enthusiasm. Our mission and philosophy are simple: become our client's trusted partners and provide outstanding customer service with integrity and honor.

Job Overview: We seek a full-time staff employee for our Non-Standard Auto Liability team. This Auto Liability Adjuster will be responsible for the resolution of personal non-standard auto claims in accordance with regulatory guidelines and company best practices.

This position reports to the Auto Adjusting Division Director.

This opportunity is not an Independent contract.

Remote/hybrid considerations will be given based on the location of the candidate.

Key Responsibilities:

• Investigating, evaluating, negotiating, disposing, and settling Auto Liability claims to determine legal liability, damages, and coverage
• Assigned claims may involve single-vehicle or multiple-vehicle losses, uninsured/underinsured PD motorist claims, and complex coverage issues requiring direct involvement in auto/property damage claim handling with minimal supervision
• Develop all potential exposures in the file and properly set expense and indemnity reserves leveraging exceptional evaluation and judgment skills
• Plan and conduct investigations (including but not limited to interviewing parties involved) to collect and evaluate documentation and secure evidence
• Protect the chain of custody, determine inspection needs, order police reports, perform scene investigation, take witness statements, review material damage photos, etc.
• Analyze coverage and determine liability, compensability, and extent of damages
• Assume responsibility for property damage claims, including attorney-represented and non-represented parties, for both first- and third-party claimants
• Demonstrates a high level of investigation, analysis, evaluation, and negotiation, including interpretation of coverages
• Evaluate policy coverage and contact insureds, claimants, attorneys, and body shops while determining and establishing reserve requirements
• Document claims management system log with results of review and intentions for handling
• Compile information for decision making with discussion of claims supervisor where appropriate
• Maintain accurate records and handle administrative responsibilities associated with processing and payment of claims
• Record and update status notes and document results of contacts per best practices
• Determine the need for cause and origin experts, accident re-constructionists, and engineers
• Understanding of the Appraisal Clause process
• Respond timely and appropriately to all settlement demands
• All other duties as assigned by management

Qualifications:

• High School diploma or GED or equivalent combination of education and experience required
• Display a competent level of computer literacy. PC and Windows a must
• Strong technical aptitude regarding software applications such as the Microsoft Office Suite
• Minimum 5 Years Staff Auto Claims Adjusting experience, with 3 years of non-standard claims handling
• Knowledge of Auto Physical Damage claims process
• Must type 40+ words per minute
• Understanding of appraisal estimating software such as Audatex, Mitchell, and CCC
• Understanding of total loss valuation products such as Audatex, Mitchell, and CCC
• Familiar with the use and application of claims management processes and software.

Skills:

• Must display a strong work ethic and honesty, and adhere to and uphold Company’s core values, guidelines, policies, and procedures
• Must engage work with a high sense of urgency, be highly organized and detail-oriented
• Must be a strong communicator with excellent customer service and communication skills
• Must be solution-oriented
• Must always maintain confidentiality
• Work well under pressure and meet timelines
• Bilingual English/Spanish a plus

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day. Must be able to do occasional lifting and/or moving 10 lbs. to 25 lbs. Exposed to typical office environment conditions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus.

What We Offer:  The range for this position is $29.80 to $33.65. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location, among other factors. In addition, we offer:

• Health, dental, and vision benefits
• 401(k)
• PTO
• Opportunities for professional growth and advancement within a growing company
• A collaborative, innovative, and inclusive company culture