April 23, 2024 (Burbank, Calif.) — — SCA Claim Services, a nationwide leader in appraisal and adjusting for auto, specialty, heavy equipment, and property claims, is proud to announce the appointment of Max Alwag as the new Quality Assurance Director. This strategic hire underscores SCA’s unwavering commitment to accuracy and cost containment in insurance claim estimates, and enhancing the integrity and reliability of its delivered services.

Alwag brings more than 30 years of expertise in the collision industry and a proven track record of leading successful initiatives in growth, quality, and operational efficiency.

“Joining a national company like SCA offers an incredible opportunity to apply the skills and knowledge I have gained over my career in collision and contribute to operational success and improvements on a large scale,” says Alwag. “It’s energizing to know that while the scope of my role in Quality Assurance is expansive, my contributions and my team will help drive meaningful change and add substantial value to the organization and its clients.”

As Quality Assurance Director, Alwag will leverage his extensive knowledge from the repair side of the insurance claim business to implement robust quality control systems. He will lead a dedicated Quality Assurance team of licensed adjusters tasked with the rigorous review of every claim. The team’s responsibilities include cycle time compression and loss cost reduction, prevention of errors and oversights, ensuring files are written to carrier standards, and streamlining claims processing overall.

“Max is a critical component of SCA’s commitment to achieving new benchmarks in quality and efficiency, and enhancing overall customer satisfaction,” says SCA President Tim Davis. “Our clients trust us to manage their claims with precision and transparency. With Max’s extensive knowledge brought over from the collision industry, we are better positioned than ever to deliver on this promise while also driving down unnecessary costs.”

Adds Davis, “We remain committed to investing in top-tier talent and cutting-edge technology that allows SCA to lead the way in providing dependable and equitable appraisal and adjusting solutions. SCA is built with intention to be large enough but also nimble enough to support the needs of auto, specialty, and property insurance carriers of all sizes and scopes.”